Refund Policy

Effective Date : February 10, 2024

Introduction :

BYLCx, the online learning platform of Bangladesh Youth Leadership Center (BYLC) , strives to provide high-quality educational experiences to its users. However, we understand that there may be times when a user needs to request a refund. This policy outlines the conditions under which we will grant refunds to our users for course purchases made on our platform.

Refund Eligibility :
Refunds may be considered as valid under the following circumstances: 

  •  - Technical issues preventing access to a course or its contents.
  •  - Dissatisfaction with the quality of a course or its contents.
  •  - Duplicate purchase of the same course or service.

Requesting a Refund :
To request a refund, a user is requested to contact our support team at with the following information:

  •   - Full Name
  •   - Email Address
  •   - Name(s) of the course(s) purchased
  •   - Date of purchase
  •   - Reason(s) for  requesting a refund

We will review such requests and respond within 5 business days. If a refund request is approved, the refund will be issued to the original payment method within 7 business days.

Refund Ineligibility :
Refunds will not be granted for:

  •  - Refunds requested after 3 days of purchase.
  •  - Technical issues resulting from the device or internet connection of a user.
  •  - Change(s) in the circumstance(s) that has prevented a user from completing the course(s).
  •  - Course(s) or service(s) purchased during promotional or discounted periods.
  •  - Course(s) or service(s) that have been partially completed.

 Access To Courses :

  •  - Upon approval of a refund request, access to the course or service for which the refund has been issued will be revoked.
  •  - Users who receive a refund will no longer have access to the course materials, assessments, or any other associated content.

Dispute Resolution :

  •  - In a dispute arising from a refund request, BYLCx reserves the right to review the case and make a final decision.
  •  - Users need to abide by the decision made by BYLCx regarding refund requests.

Please Note :

  •  - All refunds are subject to our discretion.
  •  - This policy may be updated from time to time. Any changes to this policy shall be communicated by posting the new policy and/or amended clauses of the policy on our platform.

Contact Us :
If there are  any questions about this Refund Policy, please contact us at