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Conflict Management - How to Deal with Difficult People
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1. How to deal with difficult people
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2. Importance of the course
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3. The outcome of the course
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4. Understanding emotions, the role it plays & pick your battle wisely
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5. The first step of dealing with difficult people
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6. Preparing for a stressful conversation
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7. Steps of preparing
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8. Right tactics, not people
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9. Victim role It's mostly about you
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10. Mean colleagues understand why
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11. The dos and don'ts mean colleagues
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12. Passive aggressive colleagues
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13. Do's and don'ts for passive aggressive colleague
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14. Get help sooner than later
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15. How to work with someone who thinks everything is urgent
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16. How to work with someone who’s already stressed out
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Assessment and Certificate
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