Conflict Management - How to Deal with Difficult People | BYLC
Last Update 01/13/2022
Completion Time 1 hour 32 minutes
Members 467
    • 1. How to deal with difficult people
    • 2. Importance of the course
    • 3. The outcome of the course
    • 4. Understanding emotions, the role it plays & pick your battle wisely
    • 5. The first step of dealing with difficult people
    • 6. Preparing for a stressful conversation
    • 7. Steps of preparing
    • 8. Right tactics, not people
    • 9. Victim role It's mostly about you
    • 10. Mean colleagues understand why
    • 11. The dos and don'ts mean colleagues
    • 12. Passive aggressive colleagues
    • 13. Do's and don'ts for passive aggressive colleague
    • 14. Get help sooner than later
    • 15. How to work with someone who thinks everything is urgent
    • 16. How to work with someone who’s already stressed out
    • Assessment and Certificate