English Essentials for Workplace Communication

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Course content

1. Starting the journey
- 1.1 Introduction and Setting Expectations
2. Grammar Essentials: Sharpening Your Basics
3. Introducing Yourself with Confidence
4. Making Requests Professionally
5. Handling Professional Phone Calls
6. Managing Meetings Effectively
7. Giving and Receiving Feedback
8. Maintaining Professionalism in Casual Conversations
9. Closing the Loop: Key Takeaways
10. Assessment and Certification
- English Essentials for Workplace Communication

5.3 Handling Difficult Phone Conversations

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